Ashwini Job
Senior Manager, Customer Experience & Success
Arm® technology which is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. Every single day more than 45 million Arm-based chips are shipped by our partners into products that enhance the human experience; connecting people, improving lives and making the impossible possible. From the sensor to the cloud and all points in between, Arm is shaping the smart connected world. Our advanced processor designs have provided the intelligence in over 95 billion silicon chips now powering products from smartphones to supercomputers, medical devices to agricultural sensors and base stations to servers. With thousands of technology partners including the world’s most famous business and consumer brands, we collaborate to drive innovation into all areas compute is possible.
I run the Customer Intelligence function in Arm’s customer-facing group. My role specialises in Customer Insights and Customer Satisfaction where my team is responsible for the analysis and presentation of 360 customer data in the form of visual analytics and highlighting trends in customer satisfaction to the group management team.
I love how my role brings together technology and data with business requirements and business objectives. By bringing together and visualising customer data from different systems, it enables us to tell a story that informs and supports business goals and brings customer activity and sentiment to life.
My typical day involves a mix of thinking time, working closely with my team , collaborating with people across geographies, and having fun doing what I'm doing! :)
Prior to this role, I worked with the Arm IT team as a Business Analyst on medium/ large scale cross-divisional IT projects, with multiple stakeholders within and external to Arm. Before joining Arm I completed my degree in Electronics & Instrumentation engineering in India and worked for Cognizant Technology Solutions as a Quality Assurance Analyst following which I completed my post-graduate degree from Warwick Business School with a Masters in Information System Management & Innovation.
A role where i continue to enjoy what I'm doing and work with people who are great to work with; where I can learn something new everyday and feel like my work is making a difference.
I love to travel! Experiencing a new place, its culture, its food and its sights - there's nothing like it! I can't wait for the pandemic to be over so I can travel again!
Embrace what makes you different, don't be afraid to challenge the status quo and surround yourself with people who inspire you!