Senior Platform Engineer / Service Desk Manager
Kainos Software Ltd.; We design and develop bespoke IT solutions for our clients.
As a Senior Platform Engineer (old school Infrastructure Engineer) I work as part of a team to build solutions for clients. I've worked across a range of platforms - Linux, Windows OS, Windows Server, SQL, AWS & now most recently, Kubernetes. Currently I deploy all releases for our solution - owning the entire release process as Release Manager. As the Service Desk Manager for the Support Team, a quick guide to my role includes managing a team of 4 engineers, owning the Service Desk procedure which include SLAs, Stack Management, Career coaching, and grow the existing relationship with the client.
I love working with younger engineers ensuring they have a platform hone their skills - both soft and technical, working directly with the client and being the point of contact where issues are raised and resolved, ensuring I have a platform to grow my skills and forging my path within a male dominated environment.
- analysing & improving alerting & ensuring the service isn't impacted - ensuring the support queue is kept low and SLAs are not breached - reviewing and authorising any changes / releases - deploying releases from dev through to production - managing my engineers i.e. hearing their concerns, working to resolve them, people managing their goals and aspirations for their path in Kainos - working directly with the younger engineers and ensuring they grow and improve on a daily basis
- Oracle, QA Engineer using mostly Java & their systems - Citi, Engineer using mostly Linux & SQL & their systems - Allen & Overy, Support Engineer, using mostly SQL, Windows OS, SQL & bespoke systems - Kainos, Platform Engineer, using Windows OS, Windows Server, SQL, Powershell, Azure, AWS, Kubernetes, JIRA Management & bespoke systems using Agile working methods
I and working toward moving into managment full time (hence my hybrid role at the moment) and will (not want, as I will get there!) work toward becoming a Delivery Manager.
Own a dachshund called Henry - everything sausage dog related! Enjoy a wide range of things from gardening to football, to cooking to watching box sets, watching most sports to reading! One day I could be doing home improvements, the next I could be on my way to galway for a weekend.. I ennjoy a wide plethora of things!
She said she could, so she did