Kayleigh Gray
Business Systems Manager
PPL PRS Ltd. and TheMusicLicence
We provide music licences for businesses to legally play music for their customers and employees. We're a nonprofit and the money goes back to our members so they can keep playing music. I manage a team of people who fix the issues in our system. The team also make changes to improve the systems for our users so we can provide a better customer experience.
I enjoy supporting the team to think about changes and challenge their thinking to make great changes with the tools we have. I love seeing people develop and evolve.
I have meetings with my team and project teams to make sure everyone is on track and help remove things that are getting in the way. I work with our business teams to encourage collaborative thinking to get the best possible end result.
I started as an advisor in a call centre and worked up to a managers role. I tried my hand at marketing, then moved into business systems. I love the systems side of things because I enjoy seeing changes and quick turnarounds.
I just really love coaching people and seeing them grow. In most capacities of life I find I take a leadership role. I'm not huge for personal plans and assess opportunities as they come my way.
I'm a fitness fanatic, so I love working out and walking. I also enjoy reading and spending time with family and friends.
"Comparison is the thief of joy." - Theodore Roosevelt, the 26th President of the U.S.A.