Laura Arias Camargo
Escalation Engineer
Cisco, a networking company that manufactures, sells, and gives maintenance to networking equipment globally. Some examples are switches, routers, firewalls, and wireless devices.
I give technical support to highly escalated cases and I help provide solutions to difficult problems.
I love to interact with many different people and different cultures. I love to learn new technical things every day and use my skills to provide solutions to people.
I spend my day doing reviews of my team and their cases to help them solve problems faster. I usually need to attend to calls for escalated cases to help them find solutions to their technical problems.
I am an electronic engineer and my first job was in a technical support center in Colombia. As I grew my skills and my experience, I was able to move to Mexico City and achieve my current role.
I want to become a global Technical Leader in Cisco. I also want to travel to Europe.
I like to watch new series on Netflix. I read books in Portuguese, as I love to learn new languages. I love to draw and do lettering. I like to play video games, too.
"In the middle of difficulty, lies opportunity." ~ Albert Einstein