Ana Catarina Guerreiro
Senior Director of Experience and IT Service Operations Delivery
Arm
Arm is a technology company that is helping to change the world. I make sure we deliver the right IT services and support to our colleagues and that everyone has everything that need to work. IT that just works ( the invisible power)!
I love going the extra mile and providing IT services in a way that the feedback I receive is: 'I have worked with a lot of companies before and never seen an IT groups performing like this!'
What I know for sure is no day is the same! I spend my time between many tasks. Meetings with senior leaders and key stakeholders about our IT roadmap and strategy. I have my head buried in numbers. Something has stopped working, and we need to run a Major Incident report. And Team meetings.
I started as a service desk agent and I have created my path from there. In the meantime, I thought I wanted to be a journalist. Well, that did not work out, but I fell in love with IT and service delivery along the way.
My future holds the power of making it whatever I want it to be. I really enjoy welcoming powerful young women into Arm and working with them. Maybe my role would be more focused on consultancy. There will definitely be photography and some drums playing.
Music (listening, singing, playing the drums), art, restaurant investigator (one of my favourite things to do : ). Any chance I get, I do love live music, concerts, and plays. I also really like to read and stay at home.
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