Emma Willcox

Principal Agile Coach for Product & Engineering


NMI is a global leader in embedded payments, powering more than $200 billion in payment volumes every year. We help our partners deliver payment solutions to their customers, wherever and however consumers want to pay – online, in-store, in-app, mobile, and unattended. I design, articulate, train and coach ways of working across our Product and Engineering teams to make sure things runs effectively and efficiently.

I like being able to help and coach people to perform to the best of their abilities at work, understanding their motivations and what's important to them. I also like seeing how technology can improve how organisations work, the customer's journey and and the employee's experience.

A typical day involves talking, a lot! I also spend time reading about new ways of working or changes to establish if there's new ideas we can use to help us deliver programs, projects and products differently.

IT Service Desk Analyst / IT Trainer Business Analyst Project Manager Senior Process Analyst and Manager Senior Delivery Analyst Delivery & Early Careers Coach Senior Portfolio Operations Manager Senior Agile Coach for Product & Engineering

I really don't know what the future holds at the moment and don't like to do long term planning! I'll probably move back into a delivery management / leadership role at some point in the future to make sure I'm keeping my skills up to date!

Spend time with family and friends Walking, gym, dance Watch TV and a lot of Marvel films Knit the little hats that go on the top of Innocent Smoothie bottles!

"Do the next right thing" - Queen Anna of Arendelle from Frozen 2 although I think the original quote is from Grand Pabbie The reason I like this quote is that change can be hard and overwhelming, but doesn't need to be. We just need to do the next right thing, given what we currently know.