Nicole Inouye
Senior Director of Product, Growth & Client Experiences
Stitch Fix
Stitch Fix is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. I lead teams focused on client onboarding, style understanding and recommendations, promotions and incentives, Customer Relationship Management (CRM), and the shopping experience. I am excited to work at a company built on the promise of marrying Artificial Intelligence with Human Intelligence, and whose inclusive culture attracts and grows employees who are bright, kind, and motivated by challenge.
I love problem solving! And finding creative ways to test hypotheses about what solutions can solve client problems. Through our team of expert stylists and best-in-class AI and recommendation algorithms, we leverage our assortment of exclusive and national brands to meet each client’s individual tastes and needs, making it convenient for our clients to express their personal style without having to spend hours in stores or sifting through endless choices online.
I tend to talk through what clients are saying about using Stitch Fix, what's hard and what's awesome. And I take those learnings into product discovery discussions to come up with ways to resolve those problems or help clients.
My role requires the desire to listen to clients, really understand what they need, and what they are doing to meet those needs. Then, I figure out how to make it easier or more enjoyable to meet those needs.
I would love to use my problem solving capabilities to solve really hard and meaningful problems in our world. Likely something to do with protecting our natural resources, like the world's ocean.
I love sports and doing things outdoors, especially in the ocean. I was born and raised in Hawaii. And I love bodyboarding. And I also play ice hockey!
Do the right thing. Do the hard work.