Lauren Alie
Technical Support Engineer
Hook
Hook accurately predicts revenue growth from customers. We use data science to identify the highest value customers, how to keep them, and maximise revenue from them. I am responsible for diagnosing and resolving technical issues related to Hook's products or services for customers. This could include troubleshooting software problems, assisting with installation processes, answering technical questions, or providing guidance on how to best utilize the platform.
I enjoy solving problems using technology and working in teams to come up with solutions to problems. I like how creative I can be while working in tech, too!
There's no typical day at work - every day is different! In my role, I communicate with people across the different lines of service, which is great. Some days, I might be working on making a bot which will automate every day work tasks or programming.
I started my degree apprenticeship without any experience in Computer Science, so I was quite nervous at first. I originally wanted to study Maths at university. Then I realised I preferred practical applications of this subject and the problem solving skills behind it. Combined with the innovative nature of the technology industry, I decided going the Computer Science route was best for me. Doing a degree apprenticeship was a bonus, as I was paid to study and earn practical work experience. I could see the real world applications of what I was learning about at university.
I'm very excited about the future! I'm not sure what area of the technology industry I want to work in, so I'm enthusiastic about learning new technologies and skills. I'm looking forward to seeing where all that takes me!
I really like cooking, reading, dancing, and watching movies. I enjoy playing in a steel band in my free time, it's really fun to perform at different events, like Notting Hill Carnival.
"I haven't failed. I've just found 10,000 ways that won't work." ~ Thomas Edison